WARRANTIES & RETURNS

At AQUAOVO, we are deeply committed to providing a superior shopping experience for our customers. The inherent quality of our products and our commitment to providing you with uncompromising value allows us to offer you extensive warranties and a flexible, hassle-free return policy.

100/60 SATISFACTION WARRANTY

We include a sixty (60) days 100% satisfaction guarantee with every OVOPUR or PURGLASS filtration fountain. If for any reason you are not completely satisfied with your purchase, return it within sixty (60) days of receipt and we will replace or exchange the product, or refund the purchase price of the item less any shipping charges incurred by AquaOvo. Return freight, insurance against breakage, and customs fees, if any, will also be deducted from your refund.

ACCIDENTAL BREAKAGE WARRANTY

This warranty covers all porcelain and glass parts of our OVOPUR and PURGLASS filtration fountains against accidental breakage under normal use. If, for any reason, you accidentally break a glass or porcelain part of your unit, we will replace it free of charge for a period of one (1) year following the initial delivery of the product.

This warranty applies to OVOPUR or PURGLASS filtration units intended for domestic use and not for commercial or corporate use.

MANUFACTURER'S WARRANTY

Each product we sell is covered by our 2 years manufacturer's warranty on bases, valves and parts such as silicone gaskets for malfunction or premature degradation in normal use. If you experience any problem during the warranty period, we will be able to provide exchange or repair services if necessary.

GOOD SERVICE WARRANTY

Our business is a family business. We strive to provide a personal touch and a level of service that is increasingly rare. Please be aware that we will always strive to satisfy you. You can buy with confidence, because with every order we ship comes the promise of the best value, the best quality and the best service.

We are committed to providing personalized and quality customer service. Do not hesitate to let us know if you believe that the service received does not live up to this commitment.

TRANSFERABILITY

The warranties are linked to the fountain and are therefore transferable in accordance with the end schedule and terms.

EXCLUSION AND WARRANTY LIMITATION

Items on sale and presented as TEL QUEL are non-refundable and not protected  under 100/60 satisfaction warranty or accidental breakage warranty.

To be eligible for a return, your item must be in perfect condition. It must also be in the original packaging.

The return of certain products is not accepted, such as wet or used filters for water bottles. We also do not accept personal use products such as straw filters.

WARRANTY OFFICIAL VERSION

The final and official warranties are the ones appearing on the page WARRANTIES AND RETURNS of our website. 

As well the official version remains the French version in case there is a difference of meaning with the English version. 

RETURN POLICY FOR NON-FILTERING PARTS AND PRODUCTS (like water bottles)

Our return policy is 30 days on products without filtration. If this period has passed since your purchase, unfortunately we cannot offer you a refund, exchange or replacement.

To complete your return, we need a receipt or proof of purchase.

Please do not return your purchase to retailers or the place of purchase.

REFUND POLICY

Once your item has been returned and inspected, we will send you a confirmation to notify you that we have received it. We will also inform you of the approval or refusal of your refund.

If a refund is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method.

If your refund is delayed, check first with your financial institution or credit card company, it may take a while before your refund is officially posted.

If your refund continues to delay, please contact us at support@aquaovo.com.

EXCHANGE AND REPLACEMENT POLICY

We only replace defective or damaged items. If you need to exchange it for the same item, please contact us at support@aquaovo.com.

  

RETURN AND REPLACEMENT COSTS

You will be responsible for paying your own shipping costs for returning your item or for obtaining warranty replacement parts. Shipping costs are not refundable.

If you receive a refund and AquaOvo has paid the shipping costs, these will be deducted from your refund.

If you are shipping an item over $ 75, you should consider using a tracked shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

-----